Order Tracking Information
Tracking Delivery for Big and Bulky Items
For large, big & bulky products such as air conditioners, cookers, chest & upright freezers, washers, dryers and TVs delivered by The Good Guys, if you have selected a delivery date, your order will be delivered on the selected date. We'll contact you 48 hours out, confirming your delivery date and no later than the morning of delivery with your delivery window. On the day of your delivery our driver will send you a tracking link notifying you that they are on their way.
For our Delivery Terms & Conditions, click here.
Tracking Delivery for Smaller Items
A tracking link is available for your Parcelised order link inside your digital invoice, which can be accessed via your SMS or emailed link. You will also receive tracking information via email or SMS when your item is picked up from The Good Guys and on the move with Australia Post or Team Global Express. If you're not at home and have not provided authority to leave your product in a safe place, —no worries! Here's what happens next:
For Australia Post a notification or calling card will be left for you letting you know that your order is waiting for collection at your local Post Office.
For Team Global Express a notification or calling card will be left for you letting you know that your order is waiting for collectionfrom a depot.
Frequently Asked Questions
No worries! If your order is currently in progress—whether it’s being packed, awaiting dispatch, or already out for delivery—you can check its latest status using the tracking link provided in your digital invoice or SMS/email updates. If you need further assistance with your active order, our team is here to help. For orders placed in-store, over the phone by calling 1300 942 765, or via ‘PAY LESS CHAT’, please contact the store of purchase, call 1300 942 765, or reach out by clicking the blue chat bubble located in the bottom right corner of the page.
If you no longer want the item, or you need to change the item on the order before pick up, your order will be cancelled, and the value of the order will be refunded back to the original payment method.
For orders placed in-store, over the phone by calling 1300 942 765, or via ‘PAY LESS CHAT’, please contact the store of purchase, call 1300 942 765, or reach out by clicking the blue chat bubble located in the bottom right corner of the page.
Please collect your order within 7 days. An SMS will be sent to you reminding you that your order is ready for collection. If your item/s are not collected within 28 days, your order will be cancelled, and the payment will be refunded to the original payment method.
Please note refunds will take 3 - 5 business days to process back into its original payment methods
For our Refunds, Returns & Cancellation policy, click here.