Order Tracking Information
Tracking Delivery for Big and Bulky Items
For large, big & bulky products such as air conditioners, cookers, chest & upright freezers, washers, dryers and TVs delivered by The Good Guys, if you have selected a delivery date, your order will be delivered on the selected date. We'll contact you 48 hours out, confirming your delivery date and no later than the morning of delivery with your delivery window. On the day of your delivery our driver will send you a tracking link notifying you that they are on their way.
For our Delivery Terms & Conditions, click here.
Tracking Delivery for Smaller Items
A tracking link is available for your Parcelised order link inside your digital invoice, which can be accessed via your SMS or emailed link. You will also receive tracking information via email or SMS when your item is picked up from The Good Guys and on the move with Australia Post or Team Global Express. If you're not at home and have not provided authority to leave your product in a safe place, —no worries! Here's what happens next:
For Australia Post a notification or calling card will be left for you letting you know that your order is waiting for collection at your local Post Office.
For Team Global Express a notification or calling card will be left for you letting you know that your order is waiting for collectionfrom a depot.