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Help Centre

How can we help?

Browse the topics below to learn more or find support

Online Order Support

Order tracking, updates and support for Online orders.

In Store/Phone/ Chat Order Support

Order tracking, updates and support for orders placed In Store, over the phone or via online chat.

Delivery & Collections

Learn about delivery options for Small items, Big & Bulky items, and Click and Collect.

Payments, Pricing & Gift Cards

Learn about Safe & Secure payments, gift cards and our 30 Day Price Guarantee.

Returns, Refund & Repair

Learn what to do if the product you received is faulty or damaged, and read our refund and warranty policies.

Updates & Information

Important updates, and links to investor information, scam alerts, and more.

Services Support

Support for Gold Service Extras members, 90 Day StoreCash>, home installation services, and more.

Email & SMS Preferences

Manage your email and SMS preferences and get in touch with us.

Policies & Legal

Links to our Privacy Policy, Terms of Sale, and Terms & Conditions.

Store Locator & Trading Hours

¤Discounts apply to previous ticketed/advertised price prior to the discount offer. As we negotiate, products will likely have been sold below ticketed/advertised price prior to the discount offer.

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>Qualifying conditions, including signing up to 90 Day StoreCash, activating a Digital Wallet before being eligible to earn/win and where a qualifying purchase is required, collecting the product within 60 days. 90 Day StoreCash expires 90 days after issue. Personal purchases only. Exclusions and purchase limits apply. Each 90 Day StoreCash reward must be used in one transaction and no change/credit for any unused balance. Refer to 90 Day StoreCash T&Cs for details, including how to receive 90 Day StoreCash deposit notifications, how to earn & timing for issue of 90 Day StoreCash. Annie testing the modal inside.