Question 1

How many Store Credits do I receive as a Gold Service Extras Member?

Accepted Answer

Customers who purchased Gold Service Extras prior to 5th September 2022 (and who have not activated a 90 Day StoreCash^> Digital Wallet), receive 3 x $20 Store Credits per 12 months of their plan, up to a maximum of $180 each 12 months for customers with multiple Gold Service Extras plans.

Question 2

I have a Store Credit - how do I use it?

Accepted Answer

Store Credits can be used in store, over the phone and online at The Good Guys, but please note – The Good Guys Store Credits cannot be used on eBay, for commercial sales or via PayPal Express Check out.

In Store

When you are in-store, simply present your Store Credit email or SMS to one of our friendly Team Members and they will apply the value of the store credit to your order.

Over the Phone

When making a purchase by phone, simply tell the friendly Team Member your Store Credit details and they will apply the value of the store credit to your order.

Online

For online purchases (maximum 2 Store Credits per transaction):

Add all of the items you want to purchase to your cart.
At checkout, click - Pay using Gift Card or Store Credit.
Enter the Store Credit and pin number you received in the SMS or email. The valid Store Credit amount will be automatically deducted from your in-cart total

Please note:

Store Credit barcodes are unique and can only be redeemed once.

Store Credits expire - so please make sure you use it by the expiry date.

You can only use 2 Store Credits per transaction.

Goods that have been purchased using Store Credits and are returned will be issued a Store Credit to the value of the Store Credit used.

For full terms & conditions, see the top of this page.

Question 3

Can I give my Store Credit to a family member to spend?

Accepted Answer

Yes. Each Store Credit has a single-use bar code, so just make sure you give it to one family member or friend to use.

Question 4

My Store Credit won’t work online. Help!

Accepted Answer

In order to use your Store Credit online you must enter your Store Credit details at the Cart Overview page.

Troubleshooting tips:

You can only use two Store Credits online per transaction.

Don’t accidentally ‘lock’ your Store Credit! Once you enter your Store Credit code and PIN in the cart the system holds this balance ready for your purchase – effectively ‘locking it’. Don’t worry –your Store Credit automatically unlocks within a few hours.

If you are still having issues, you can send us a message by clicking here and we can check it out for you.

Question 5

I have accidently deleted my Store Credit, can you send me another one?

Accepted Answer

No worries! We can assist you with retrieving your Store Credit however we will require your first, last name and your mobile number. These details can be sent to us by clicking here and we will assist you as soon as possible.

Question 6

Can you reactivate my expired Store Credit?

Accepted Answer

Each Store Credit has a dated period of validity. Unfortunately, once this date has expired, we are unable to extend these credits.

Question 7

Can I use Store Credit and pay the remaining balance with PayPal?

Accepted Answer

When using Paypal – it’s very important that before you enter your Store Credit details that you have popped everything you would like to purchase in your cart. If you go to the PayPal payment gateway and have forgotten to add something to your cart and go back to The Good Guys website, your Store Credit will be locked and you will not be able to use it. If this happens to you, don’t worry – simply come back again in 24hrs and your credit will be unlocked and ready to use.

The Good Guys Store Credits

STORE CREDIT TERMS AND CONDITIONS

STORE CREDIT FAQS