Accessing Online Orders
If you purchased using your The Good Guys online account, you can always log in to My Account page to access your order status.
If a different email address/mobile was used, you can still be able to access the order status from the SMS/email we sent by verifying your details.
Need further assistance from us? Feel free to reach out to us by clicking the blue chat bubble located in the bottom right corner of the page.
Upon placing an order with us we’ll provide you with a digital invoice link that you’ll be able to use to track the status of your order at any time. To check on your order, please access this link directly, or alternatively, you can access My Account to view your transactions. To access My Account, you’ll need to create an account if you have not previously.
Request a copy of your Tax Invoice or Docket
For recent transactions where you provided all your contact information at the time of sale, you can access a copy of your tax invoice via the digital invoice link sent by SMS or email.
Alternatively, you can sign into the My Account page at any time to view your tax invoice—just make sure to use the same contact details you provided when placing the order, along with a one-time password.
The My Account page stores all your order history linked to those same contact details for up to 24 months.
For in store purchases that did not contain your contact information or are not recent, please visit your store of purchase to request a copy of your docket. You will be required to show your ID and have the transaction date in order for us to search for an old tax invoice.
For any online transactions that cannot be found, please complete this form. Please note, if your transaction was not online or you do not have all of the information required on the Invoice or Docket Enquiry form will not be able to provide your tax invoice.
We take our customer privacy seriously, and for this reason, docket and invoice requests can only be sent to the contact details provided for that order.
Delivery Dates
Depending on your order type, the delivery process may vary:
For in stock products, your preferred delivery date can be selected in the cart at time of sale.
If your product is not in stock at the time of sale, delivery date selection wasn’t available in the cart, or you are not ready to select a delivery date at time of sale, you’ll be sent an SMS to select your preferred delivery date once your Big and Bulky product is ready for shipment. This can also be selected by accessing your digital invoice from the link in your SMS.
Once a date has been set, you can update a delivery date in the same way, prior to the scheduled delivery date. Once your delivery is confirmed on the day prior to delivery, delivery date changes are not possible, please contact us by clicking the blue chat bubble located in the bottom right corner of the page.
Delivery & Home Services
Home Services sold online do not include delivery to allow you to manage delivery and installation independently. If you purchase installation from The Good Guys Home Services we typically schedule the installation to occur on days following your selected delivery date. If the delivery date is not known at the time of sale, you can arrange a new date with your service provider by accessing the Home Services Job tracker or contacting them with the details provided in your Home Services Confirmation. Please note that you can schedule delivery and service dates independently, but you should ensure your service is not scheduled on or before your product delivery date as the product needs to be available for installation.
For supplier-delivered items, the supplier will contact you directly with delivery updates and tracking information. For any queries or changes to those delivery arrangements please contact the supplier directly.