Promotions & Bonus Offers

Promotion Eligibility Check  

You can check if you are eligible for one of our promotions by visiting our Deals and Offers page to see the latest promotions that are available at The Good Guys. Click here for more information.       

To view what date valid claims will receive their bonus, you can refer to the terms and conditions which are available on the product pages of eligible items.

Tips to Help You Claim a Promotion 

1. You must have a registered account on The Good Guys Website. You can set up your account here.

2. Your item must be paid in full and be dispatched from the store before you can claim. 

3. Often The Good Guys have many fantastic promotions and bonus offers. Choose from the list carefully as sometimes there are similar offers. 

4. When you select the promotion, you qualify for click - ‘Make a Claim’. You must use your docket number located on the Tax invoice emailed to you. Remember – this will only work when the order is fully paid and dispatched. The docket number is located in the top right-hand corner.

If you still having issues making your claim, please send us a message by clicking the PROMOTIONS AND BONUS OFFERS FORM below and we'll look into this for you. 

Bonus Redemption 

 How to check the voucher value and troubleshooting

 Enter the promotional code into the ‘apply promotional code’ field on the checkout page and click ‘apply code’. The value of the voucher will automatically be deducted from your order.   

Promotional Code Troubleshoot 

Some tips to assist if your promotional code is not working: 

1. Only one promotional voucher can be used per order. 

2. Promotional codes are case sensitive. Be sure to type it in exactly as you see it. 

3. If your code is a single use code – double check no other friend or family member has used it. 

4. Check the expiration of the code. 

5. Check that you are applying the promotional code to the correct product or brand of products. 

If you still having issues making your claim, please send us a message by clicking the PROMOTIONS AND BONUS OFFERS FORM below and we'll look into this for you. 

When and how should I activate my PayLess eftpos Card? 

You must activate your Payless eftpos card within 1 MONTH of receiving it. You cannot use your card until your card has been activated. Your Payless eftpos card will expire 12 months from the date you have activated it. You can activate your PayLess eftpos card in 4 easy steps: 

1. Log onto activ8card.com.au/thegoodguys 

2. Click on 'ACTIVATE MY PAY LESS CARD' 

3. Enter your details including your PAY LESS eftpos gift card number and the security code 

4. Click on 'ACTIVATE CARD' 

Your card will be available to use after 12pm the following business day of activation (Monday to Friday). If you need help contact our Card Support Team on 1800 850 821 9am - 5pm, Monday - Friday AEST / AEDST or email support@cometrue.com.au for assistance. 

How do I check the balance of my PayLess eftpos Card?

Once your card has been activated you can check your available balance by logging onto activ8card.com.au/thegoodguys. 

What are the Terms and Conditions from PayLess eftpos cards? 

The PAY LESS Payback eftpos Card is managed by iGoDirect Group P/L 41 Stubbs Street, Kensington, VIC 3031, ABN 17 110 897 320. The PAY LESS eftpos card is issued by Indue Ltd ABN 97 087 822 464, AFSL 320204. PAY LESS eftpos cards are subject to the conditions of use that can be found at www.activ8card.com.au/thegoodguys. The 30 Day Price Guarantee does not apply in respect of advertising errors, limited or group buy offers, clearance products, promo code offers, finance offers, prices which include bonus offers, cash backs or discounts whether these are offered directly or via redemption from a supplier or a third party and also excludes items sold on marketplace websites such as eBay, as well as The Good Guys own pricing and any brand it sells for a third party supplier under an agency agreement. The terms and conditions are subject to change.