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90CM PORTOFINO R/HOOD LED LIGHTS BLACK

Smeg 90CM PORTOFINO R/HOOD LED LIGHTS BLACK

Name: Smeg90CM PORTOFINO R/HOOD LED LIGHTS BLACK
Brand: Smeg
SKU: KPFA9BL
Price: 2490.0 AUD

KPFA9BL

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Smeg 90CM PORTOFINO R/HOOD LED LIGHTS BLACK

Create a bold kitchen look with help from this Smeg Portofino 90cm wall canopy rangehood in black. This 90cm black rangehood can help clear your kitchen from smoke, fumes and odours with its 275 watt motor that can extract up to 718 cubic meters of air per hour. The KPFA9BL has three aluminium filters to trap grease and maintain ...more Create a bold kitchen look with help from this Smeg Portofino 90cm wall canopy rangehood in black. This 90cm black rangehood can help clear your kitchen from smoke, fumes and odours with its 275 watt motor that can extract up to 718 cubic meters of air per hour. The KPFA9BL has three aluminium filters to trap grease and maintain air flow. Choose how much power you need with three fan speeds plus an intensive function. This smeg rangehood also has two LED lights to illuminate your cooking space, allowing you to inspect your culinary masterpieces. Smeg recommends using a 150mm duct pipe for peak performance. Keep your kitchen free from fumes with this black Smeg wall canopy rangehood. ...Less

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SMEG

The Good Guys act as an agent on behalf of Smeg. When you purchase an agency product you are subject to their terms and conditions of sale as follows:

SMEG TERMS & CONDITIONS

1. AGREEMENT

1.1 An agreement is made between SMEG and the customer for the purchase of the product/s as specified in an order (“agreement”) if and when SMEG issue an order confirmation to the customer in respect of that order.

1.2 This agreement and these terms relate to SMEG Agency products only within the following aesthetic ranges: Dolce Stil Novo, Linea, Portofino, FAB and Diamond.

2. PRICE

2.1 The price payable by the customer to SMEG for the product/s is the price specified in the order confirmation.

3. PAYMENT

3.1 A 30% minimum deposit is required at the time of order placement. Full payment of the price is required prior to delivery.

4. CANCELLATION

4.1 If your order is cancelled before the goods are delivered, all monies received will be returned.

5. DELIVERY

5.1 Fees and charges may be applicable for the SMEG Delivery, details of which will be provided by SMEG and agreed with the customer prior to any order being completed.

5.2 SMEG will deliver the product/s to the location specified within metropolitan Melbourne, Sydney, Adelaide, Perth, and Brisbane as well as selected regional centres. SMEG may at its sole discretion elect to deliver the product/s to a location beyond those selected regions.

5.3 SMEG is unable to facilitate the delivery to all locations Australia wide, since certain remote areas are non-deliverable zones. SMEG will notify of such prior to completing the order. In such circumstances delivery options can be discussed contacting: retailsales@smeg.com.au

5.4 Prior to the completion of any order, SMEG will confirm whether a door-to-door delivery service is possible. For selected regions, SMEG may engage a third-party provider to facilitate the delivery. Depending on the provider, delivery conditions may vary.

5.5 SMEG will deliver the product/s to the location specified in the order. Where no location is specified, SMEG will deliver the product/s to the customer's address as set out in the order except where SMEG is unable to deliver pursuant to clause 5.3.

5.6 SMEG will deliver the Goods in accordance with these terms and conditions. To the extent permitted by the Australian Consumer Law, the risk of loss of or damage to the product/s passes to the customer upon delivery.

5.7 Subject to clause 5.8, the delivery date will be the date specified in the order or, if no date is specified, such alternative date as the customer and SMEG later agrees (“delivery date”). All orders must be settled and delivered within 12 months of the order placement date. Orders not settled and delivered within this time frame may be cancelled, upon customer notification.

5.8 SMEG will use reasonable commercial endeavours to deliver the product/s on the requested delivery date. If SMEG is unable to deliver the product/s on the date (by reason of transportation difficulties or otherwise), it will do so within a reasonable period after such date.

5.9 In the event that the customer is not present to accept delivery at the nominated delivery time, the customer will be liable to pay for the product/s to be re-delivered at a new delivery time/date, as arranged by SMEG and the customer. This fee is payable by the customer prior to SMEG re-delivering the product/s at the new nominated delivery time/date.

5.10 If the customer accepts delivery of the product/s and subsequently changes their mind about the product/s (including where the customer orders the incorrect product), SMEG may, in its discretion, agree to:

i. accept return of the relevant product/s from the customer; and

ii. provide a replacement product/s to the customer.

In these circumstances, the customer must pay:

i. a re-stocking fee of 15% of the price of the product/s returned; and

ii. any difference between the price of the product/s being returned and the replacement product/s selected.

The customer acknowledges that this re-stocking fee represents the costs incurred by SMEG in accepting and re- stocking the returned product/s. SMEG will not impose the re- stocking fee where the customer is not at fault (including where the SMEG Chartered Agent submits an incorrect order).

5.11 If the customer:

i. fails to accept delivery of the product/s, or

ii. fails to accept delivery of the product/s by SMEG within 30 days of being notified by SMEG that they are ready for delivery;

SMEG may give the customer 5 business days’ notice of termination of this agreement. If the customer fails to accept delivery within that notice period, this agreement is terminated on expiry of that period.

5.12 If SMEG is unable to contact the customer after making reasonable attempts to arrange delivery, SMEG may give the customer 30 days’ notice of termination of this agreement. If the customer fails to make arrangements within the notice period, this agreement (including any order) is terminated upon expiry of that period.

6. PRODUCT INSTALLATION

6.1 SMEG recommends that the products be installed in accordance with the SMEG installation instructions that accompany each product. If a SMEG product is not installed in accordance with the instruction manual, this may affect the SMEG warranty offered under clause 8.0.

7. OWNERSHIP AND RISK

7.1 SMEG remains the owner of the product/s until the price is paid in full to SMEG and the product/s have been delivered to the customer.

7.2 The customer must not sell or otherwise deal with the product/s until the price is paid in full to SMEG. If the customer purports to do so, the customer will be deemed to hold the proceeds of sale or other realisation (or the amount equal to the outstanding) on trust for SMEG.

7.3 Notwithstanding clauses 7.1 and 7.2, the risk of loss of or damage to the product/s passes to the customer upon delivery. After delivery, the customer is responsible for storing the product/s prior to any installation and is liable for any loss or damage which occurs during such storage.

8. WARRANTY

8.1 SMEG products are subjected to rigorous testing and assessment as to their quality and fitness. Our goods come with Guarantees that cannot be excluded under the Australian Consumer Law. The customer is entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. The customer is also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

8.2 Warranties and conditions as to the merchantability and fitness for purpose of SMEG products are implied under Australian consumer protection legislation. The warranty in this clause 8 is independent of, and does not exclude or limit, any non-excludable statutory warranties and conditions implied by such legislation

8.3 SMEG warrants that the product/s will be free from defects in materials and workmanship for a period of 5 years from the date that the product was purchased in Australia.

8.4 SMEG does not make any further representation or warranties as to the merchantability of its product range.

8.5 SMEG reserves the right to inspect and test the product/s for the purpose of determining the extent of any defect and the validity of any claim made under this warranty. All defective parts/products replaced by SMEG under this warranty will be deemed to be the property of SMEG.

8.6 This SMEG warranty will not apply if the product/s is rendered faulty by a factor other than a defect in materials and workmanship. Such factors include but are not limited to:

i. the purchaser, failing to follow the instructions provided in the owner’s handbook relating to the proper use and care of the product, uses the product for any purpose other than those for which it has been designed,

ii. damage through misuse (including failure to maintain, service or use with proper care), neglect, accident or ordinary wear and tear (including deterioration of parts and accessories and glass breakage);

iii. use or installation (where applicable) which is not in accordance with any specified instructions for use or installation;

iv. use or operation after a defect has occurred or been discovered;

v. damage through freight, transportation or handling in transit (other than when SMEG is responsible);

vi. damage through exposure to chemicals, dusts, residues, excessive voltage, heat, atmospheric conditions or other forces or environmental factors (including vermin damage) howsoever outside SMEG's control;

vii. repair, modification or tampering with by the purchaser or any person other than SMEG or an authorised SMEG Service Agent; or

viii. use of parts, components or accessories which have not been supplied by or specifically approved by SMEG.

This warranty does not apply to consumables such as batteries, filters or globes. This manufacturer warranty does not exclude or limit your rights under the Australian Consumer Law.

8.7 Customer must retain proof of purchase (receipt) in order to be eligible to make a warranty claim under this clause 8.

8.8 The SMEG warranty provided under this clause is a transferable right.

9. HOW TO MAKE A WARRANTY CLAIM

9.1 Conduct a basic check of the product to establish whether it is appropriately connected, after consulting the SMEG user manual. If the problem persists, the following claim process should be followed:

i. Notify SMEG by calling 02 8667 4888 or e-mailing: diamondservice@smeg.com.au. A service call will be organised at no cost.

ii. A warranty card or a copy of the purchase receipt must be provided in order to show that the warranty applies to the product at the date of the claim.

Please note that SMEG may engage a third-party provider to facilitate the service.

10. SERVICE & SPARE PARTS

10.1 SMEG has a policy of assuring the availability of spare parts and service for all SMEG products for a period of not less than ten (10) years following the cessation of production of the applicable product.

11. COMPLAINTS / CUSTOMER CARE

11.1. We take our customer service seriously and want to hear about any problems that you may have had or the level of service you have been provided.

To notify us of these issues, please collect all the relevant information on your query and direct it to our Customer Experience Team at: diamondservice@smeg.com.au.

12. PRIVACY

12.1 SMEG will collect and deal with the customer's personal information (including name, address, telephone contact or personal details) in accordance with SMEG's Privacy Charter and the Privacy Act 1988 (Cth). A copy of the Privacy Charter is available from SMEG or www.smeg.com.au.

12.2 SMEG may disclose personal information to its related companies and to organisations which provide services (including delivery services) to SMEG or which assist SMEG in providing services (including repair / warranty services) to its customers.

13. GOVERNING LAW

13.1 This agreement is subject to the laws of the State of New South Wales, Australia and the parties submit to the exclusive jurisdiction of the Courts of that State

14. DEFINITIONS

'Customer' means the person or entity whose name and address appears on the order as the purchaser of the product/s.

'SMEG' means SMEG Australia Pty Ltd. ACN 146 901 082 ABN 33 146 901 082 of 2 Baker Street, Banksmeadow NSW 2019.

'Order' means the order provided by the customer to SMEG for the purchase of the product/s and includes an order by way of acceptance of a tender, quotation or offer made by SMEG.

'Order confirmation' means the written confirmation of the order by SMEG.

Product/s' means the SMEG products referred to in the order.

Smeg 90CM PORTOFINO R/HOOD LED LIGHTS BLACK

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Gold Service Extras is your products best friend. Add it to your purchase for Stress Free support on repairs, replacements and more including 30 Day Price Guarantee, Store Credits & member exclusive offers.

About Gold Service Extras Product Care

Occasionally products become faulty – but don’t worry because Concierge Gold Service Extras includes product care, from day one for the life of your membership.

The main benefit of Gold Service Extras product care is that it gives you certainty that you will be entitled to have your product repaired or replaced if it becomes faulty after expiry of your rights under The Good Guys’ Minimum Voluntary Warranty, until the end of your Gold Service Extras membership.

Even if you don’t purchase Gold Service Extras, if your product is faulty you may be entitled to a free repair or replacement under the manufacturer’s warranty (depending on the length and terms of the manufacturer’s warranty) and The Good Guys Minimum Voluntary Warranty (during the periods indicated in the Understanding Your Rights brochure). You may also have rights under the Australian Consumer Law to a free remedy even after expiry of the manufacturer’s warranty and The Good Guys Minimum Voluntary Warranty, but the exact duration of Australian Consumer Law rights is uncertain.

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Important Information

Shipped by Smeg
Usually despatched in 3-7 business days.

Key Features

90cm
Rangehood Category Size
2 x LED
Lights
781m3/hr
Extraction Capacity
3 x Aluminium
Filters
4
Fan Speeds

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Gold Service Extras

Gold Service Extras provides stress-free support with LOTS of EXTRAS

When you add Gold Service Extras to your purchase you get*:

Personal and comprehensive stress-free support – just a call away to assist with any repairs, replacements, and claims.
3 x $20 StoreCash amounts every 12 months.
30 Day Price Guarantee – get 120% of the difference back if your product price drops at The Good Guys or any approved competitor.
Exclusive access to sales, discounts, member-only competitions, giveaways and so much more!

*See full Terms and Conditions for details

Concierge Terms and Conditions

The Good Guys Concierge Gold Service Extras Terms and Conditions

THE GOOD GUYS GOLD SERVICE EXTRAS TERMS AND CONDITIONS

1. INTRODUCTION

1.1 Parties to these Terms and Conditions

The Good Guys Gold Service Extras is provided by The Good Guys of Podium Level, 60 City Road, Southbank VIC 3006. These Terms and Conditions apply between You and Us in relation to Your The Good Guys Gold Service Extras membership.

1.2 Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law (“ACL”). You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. Your rights under the ACL exist independently of these The Good Guys Gold Service Extras terms and conditions

1.3 No Performance Guarantee or Insurance

The Good Guys Gold Service Extras is not a guarantee of performance or an insurance policy nor are We insurers.

1.4 Modifications to Terms and Conditions

To the extent permitted by law, The Good Guys may change the benefits received and Terms and Conditions of The Good Guys Gold Service Extras from time to time upon reasonable prior notice. Upon any change in the benefits or Terms and Conditions, The Good Guys will notify You directly or by updating the Terms and Conditions on its website located at www. thegoodguys.com.au.

2. DEFINITIONS

In these Terms and Conditions:

Affiliate means, in relation to TGGDWA, any entity that directly or indirectly controls, or is controlled by, or is under common control with TGGDWA or a holding company of TGGDWA. For the purposes of this definition:

For the purposes of this definition:

(a) “control” means, in relation to TGGDWA, where an entity:

(i) controls the composition of TGGDWA’s board;
(ii) is in a position to cast, or control the casting of, more than one- half of the maximum number of votes that might be cast at a general meeting of TGGDWA;
(iii) holds more than one-half of the issued share capital or units of TGGDWA; or
(iv) has the capacity to determine the outcome of decisions about TGGDWA’s financial and operating policies.

(b) “holding company” means, in relation to a party, an entity that controls TGGDWA.

Business Days means a day not being a Saturday or Sunday or a public holiday in the state or territory in which Your Enrolled Product is located.

Concierge Team means the date on which You take possession of Your Enrolled Product.

Concierge Member Communications means all communications sent by The Good Guys and the Concierge Team to The Good Guys Gold Service Extras members relating to their The Good Guys Gold Service Extras memberships.

Concierge Rewards means the rewards provided by The Good Guys from time to time which are at all times subject to the terms and conditions notified to You by The Good Guys from time to time.

Concierge Store Credits has the meaning given in section 5.2 (‘Concierge Store Credits’) of these Terms and Conditions.

Concierge Team means Our dedicated customer service team available to The Good Guys Gold Service Extras members.

Enrolled Product means the product You purchased from The Good Guys with The Good Guys Gold Service Extras(as described in the original purchase receipt and/or tax invoice for the product)

Equivalent Replacement Product means a product of the same or similar make and technical specification as Your Enrolled Product (as determined by Us), which may have a lower selling price than Your Enrolled Product and is not limited to the original manufacturer of Your Enrolled Product.

Essential Appliance means a television, refrigerator, dryer, washing machine, dishwasher, split system air conditioner, oven and cooktop. .

Force Majeure Event means any war, sabotage, terrorist activity, national emergency, blockades, government action, storm, flood, earthquake, epidemic or pandemic.

Large Appliance means large televisions (e.g. with a screen size of forty inch and above), washing machines, dryers, fridges, freezers, dishwashers and large/fixed cooking goods such as wall ovens, under bench ovens, free-standing ovens, cooktops, rangehoods and integrated microwaves.

Manufacturer’s Warranty means the voluntary warranty (if any) for parts and/or labour provided by the manufacturer of the Enrolled Product.

Minimum voluntary warranty period means the period under Our Minimum Voluntary Warranty Policy (set out in The Good Guys Understanding Your Rights brochure available from https://www. thegoodguys.com.au/gold-service-extras-terms-and-conditions) during which You are entitled to have Your Product either repaired or replaced in the event that Your Product becomes faulty through no fault of your own.

Mechanical or Electrical Failure means a sudden and unforeseen breakdown of Your Enrolled Product arising from a mechanical or electrical fault, including as a result of normal wear and tear (excluding a gradual reduction of the operating performance of the Enrolled Product), but does not include any breakdown of Your Enrolled Product caused by those faults listed in section 6.1 (‘Excluded faults’) of these Terms and Conditions.

Original Purchase Price means the amount paid by You to The Good Guys to purchase Your Enrolled Product, as recorded on Your original purchase receipt and/or tax invoice.

Payment Card means an Eftpos gift card or stored value card which can be used in any merchant that accepts Eftpos, Visa or Mastercard but is not redeemable for cash.

Repair/Replacement Claim means a claim to have Your Enrolled Product repaired or replaced under these Terms and Conditions because it has suffered a Mechanical or Electrical Failure.

Replacement Product Transfer Period means:

(a) if the Original Purchase Price of Your Enrolled Product is $500 or less, the 12 month period commencing on the date on which you take possession of Your Enrolled Product; or

(b) if the Original Purchase Price of Your Enrolled Product is more than $500, the period commencing on the date on which you take possession of Your Enrolled Product and ending on the later of: (i) the expiry of the Minimum Voluntary Warranty Period; and (ii) the expiry of the Manufacturer’s Warranty.

Small Appliance means an appliance that is not a Large Appliance.

Store Credit means a value with a set expiry date than can be used at The Good Guys in store or online to purchase goods and services.

Terms and Conditions means these The Good Guys Gold Service Extras terms and conditions, as updated from time to time in accordance with section 1.4 (‘Modifications to Terms and Conditions’).

TGGDWA means The Good Guys Discount Warehouses (Australia) Pty Ltd (ACN 004 880 657).

The Good Guys means TGGDWA and its Affiliates from which the Product was purchased and any additional party referred to on Your original purchase receipt and/or tax invoice.

The Good Guys Gold Service Extras means the benefits and priority service applicable to Your Enrolled Product as detailed in these Terms and Conditions.

The Good Guys Home Services means Home Services Network Pty Ltd ACN 622 336 350 trading as The Good Guys Home Services.

Third Party Service Provider means any third party service provider appointed to provide the Third Party Services.

Third Party Service means the provision of the Concierge Rewards, home installation services, product repair services and all other services which may be required to administer The Good Guys Gold Service Extras or which are offered by The Good Guys, including those that may be added from time to time.

We, Us, Our refers to The Good Guys or any authorised agent or contractor of The Good Guys.

You, Your, or Yours means the person or persons named as the purchaser on the original purchase receipt and/or tax invoice for Your Product and Your The Good Guys Gold Service Extras.

3. IMPORTANT THINGS TO KNOW ABOUT THE GOOD GUYS GOLD SERVICE EXTRAS

3.1 How can You purchase The Good Guys Gold Service Extras?

The Good Guys Gold Service Extras can be purchased with an eligible product (see section 3.3 (‘Eligible products’) of these Terms and Conditions) from The Good Guys in store, online or over the phone. The Good Guys Gold Service Extras must be purchased at the same time as you purchase an eligible product.

3.2 When does The Good Guys Gold Service Extras membership start and how long does it last?

Your The Good Guys Gold Service Extras membership commences from the Commencement Date of Your The Good Guys Gold Service Extras membership and, subject to section 4.5 (‘Replacement terms’) of these Terms and Conditions, continues for the membership period You have purchased (unless cancelled earlier in accordance with section 7.2 (‘Cancellation of Your The Good Guys Gold Service Extras membership by You’) or section 7.3 (‘Cancellation of Your The Good Guys Gold Service Extras membership by Us’) of these Terms and Conditions).

The duration of The Good Guys Gold Service Extras membership that You can purchase will depend upon the Enrolled Product purchased:

Enrolled Product Type

Enrolled Products valued at $500 or less

Enrolled Products valued at more than $500 (excluding split system air conditioners)

Split System Air-Conditioners valued at more than $500

Membership period(s) available for purchase

3 Years

3 or 5 Years

5 or 7 Years

3.3 Eligible products

The Good Guys Gold Service Extras is only available for purchase if the eligible product purchased by you:

(a) is purchased new;

(b) is purchased to be primarily used in Australia;

(c) is one of the following types of product: (i) a domestic product used by You, for domestic or personal purposes only; or (ii) an office product, such as a PC, Laptop, tablet, facsimile machine, photocopier, computer, scanner, printer, other computer peripheral or telephone, designed, and Used by You, for personal or office purposes (provided the Product is used in an office of a maximum of five (5) people); and

(d) NOT one of the following types of excluded products: BBQs, BBQ accessories, BBQ tools, BBQ cleaning, sinks & taps, kitchen sinks, kitchen taps & filters, kitchen appliance accessories, water filters, coffee machine cleaner, all kitchenware products (except food vacuum sealers), fridge accessories, ironing boards & accessories, washer and dryer accessories, laundry accessories, vacuum attachments & accessories, bathroom scales, DVD & Blu-Ray movies, TV cables & accessories, power boards & extension leads, TV antennas, wall mounts & stands, TV wall brackets, TV cabinets & stands, mobile accessories, audio accessories, cases & protectors, audio cables, tablets accessories, software & peripherals, gaming accessories, USB & hard drives, computer bags, home business & security software, mobile broadband, computer accessories, ink toner, paper & cables, office supplies, GPS accessories, camera accessories, drones, any product sold by Us on behalf of a third party supplier under an agency agreement or arrangement.

3.4 Not available for products which will be subject to commercial use

Apart from purchases of tech products for small office use (5 people or less), The Good Guys Gold Service Extras is not available for products used for commercial purposes. Please advise The Good Guys of the intended product use at the time of purchase, as You will not be eligible for The Good Guys Gold Service Extras for any product that is intended to be used commercially.

3.5 How to lodge a claim under Your The Good Guys Gold Service Extras membership

To assist the Concierge Team in providing the quickest possible resolution to any claims or enquiries You have in relation to Your The Good Guys Gold Service Extras membership, We recommend that You lodge all claims and enquiries;

online via www.thegoodguys.com.au/contact-concierge-team or by submitting an enquiry on the Concierge Team’s Contact Us page: (www.thegoodguys.com.au/concierge/concierge-contact-us).

by calling the Concierge Team on 1300 765 988

3.6 Store Credits

Store Credits issued in connection with The Good Guys Gold Service Extras are subject to terms and conditions which are available at https:// www.thegoodguys.com.au/gold-service-extras-terms-and-conditions, which may be amended by Us from time to time.

In particular, please note that Store Credits cannot be used to purchase certain products, including stored value/gift cards, digital products and products which The Good Guys sells as agent for the relevant manufacturer or supplier. Unless otherwise stated, Store Credits are valid for 5 days from date of issue.

Any Store Credit issued in connection with Your The Good Guys Gold Service Extras membership may also be subject to additional terms and conditions which we notify you of from time to time.

3.7 Further information

Further information on The Good Guys Gold Services Extras, information on current offers and answers to frequently asked questions can be found at www.thegoodguys.com.au/concierge

4. REPAIR/REPLACEMENT CLAIMS

4.1 Once you have lodged Your Repair/Replacement Claim

Within 1 Business Day of the date on which You lodge Your Repair/ Replacement Claim, the Concierge Team will provide you with instructions on the next steps in relation to Your Repair/Replacement Claim.

You agree to participate in any troubleshooting process (via phone or online video call) that the Concierge Team may reasonably request you to undertake in relation to Your Enrolled Product for the purposes of resolving any issues you are experiencing with Your Enrolled Product. For the avoidance of doubt, any such troubleshooting process shall not constitute an inspection by Us of Your Enrolled Product for the purposes of section 4.6 (‘Repair period guarantee’).

4.2 Simple replacement (Enrolled Products with an Original Purchase Price of $500 or less)

If the Original Purchase Price for Your Enrolled Product is $500 or less and We have confirmed that it has suffered a Mechanical or Electrical Failure, Your Enrolled Product will be replaced so You don’t have to wait for it to be repaired.

How simple replacement works: If Your Enrolled Product is a Small Appliance:

the Concierge Team will provide You with a claim number to take to The Good Guys store of Your choosing with Your Enrolled Product and any accessories;

you may be required to participate in to troubleshooting on Your Enrolled Product; our team will assess Your Enrolled Product in-store to verify that it has suffered a Mechanical or Electrical Failure; upon verification that Your Enrolled Product has suffered a Mechanical or Electrical Failure, an Equivalent Replacement Product will be issued as per section 4.5 (‘Replacement terms’) in these Terms and Conditions.

If Your Enrolled Product is a Large Appliance:

the Concierge Team will arrange for an authorised agent to complete an in home assessment of Your Enrolled Product to verify that it has suffered a Mechanical or Electrical Failure; and

you may be required to participate in troubleshooting on Your Enrolled Product;

once We have confirmed that Your Enrolled Product has suffered a Mechanical or Electrical Failure, the Concierge Team will provide You with a claim number to take to The Good Guys store of Your choice, where an Equivalent Replacement Product will be issued in accordance with section

4.5 (‘Replacement terms’) in these Terms and Conditions.

In some circumstances, You may prefer to have Your Enrolled Product repaired rather than replaced. If You make such a request, We may offer You this option at Our discretion.

4.3 Repair or replacement (Enrolled Products with an Original Purchase Price greater than $500))

If the Original Purchase Price of Your Enrolled Product is more than $500, then:

(a) if Your Enrolled Product is a Large Appliance, the Concierge Team will contact an authorised agent on Your behalf and arrange an assessment of Your Enrolled Product. The authorised agent will contact You to confirm an appointment time that is convenient without You needing to leave home;

(b) You may be required to participate in troubleshooting on Your Enrolled Product

(c) if Your Enrolled Product is a Small Appliance, the Concierge Team will contact You and will ask You to take Your Enrolled Product to a The Good Guys store close to Your home or send Your Enrolled Product to an authorised repairer so We can ensure the appropriate assessment. Please let Us know if You are unable to take Your Enrolled Product to a store close to Your home or to an authorised repairer and The Concierge Team will work with you to make reasonable, alternative arrangements.

Once We have confirmed that Your Enrolled Product has a suffered a Mechanical or Electrical Failure, We will either:

(a) have Our approved repairer repair Your Enrolled Product to normal working order in accordance with section 4.4 (‘Repair Terms’) of these Terms and Conditions; or

(b) if We decide the Enrolled Product is unable to be repaired to normal working order or it is uneconomical to do so, replace Your Enrolled Product in accordance with section 4.5 (‘Replacement Terms’) of these Terms and Conditions.

4.4 Repair terms

Your Enrolled Product needs to be in Australia in order to be repaired.

Repairs and/or costs associated with repairs to Your Enrolled Product will be at no cost to You provided they are not subject to an exclusion in these Terms and Conditions.

We will repair Your Enrolled Product or relevant parts with the same or equivalent parts. We may replace Your Product with a refurbished Equivalent Replacement Product, rather than repairing it and the replacement of Your Enrolled Product with a refurbished Equivalent Replacement Product will be deemed a repair for the purposes of these Terms and Conditions. Refurbished parts may also be used to repair Your Enrolled Product.

4.5 Replacement terms

Your Enrolled Product needs to be in Australia in order to be replaced.

We will determine what is an Equivalent Replacement Product. Where possible, We will provide you with up to 3 Equivalent Replacement Product options to choose from prior to processing Your Replacement Claim.

If We delivered Your Enrolled Product to You when You purchased it and You elect to receive one of the Equivalent Replacement Product options offered to You, then We will deliver (at Our own cost) your chosen Equivalent Replacement Product to Your home (and if Your faulty Enrolled Product is still in Your possession, remove it from Your home at no charge to You).

Additionally, if The Good Guys Home Services installed Your Enrolled Product, when You purchased it and You elect to receive one of the Equivalent Replacement Product options offered to You, then We will (at Our own cost) ensure that The Good Guys Home Services installs your chosen Equivalent Replacement product at Your home (and if Your faulty Enrolled Product is still in Your possession, remove it from Your home at no charge to You). Please note the following if Your Enrolled Product is to be replaced:

If none of the Equivalent Replacement Product options offered are acceptable to You, You may request an alternative replacement product with similar specifications from Us. If You do so, We may at our discretion allow You to select an alternative product with similar specifications valued at no more than the Original Purchase Price of Your Enrolled Product.

If the Equivalent Replacement Product chosen by You has a price which is lower than the Original Purchase Price of Your Enrolled Product, or You elect to receive a product that is not an Equivalent Replacement Product and that product has a lower price than the Original Purchase Price of Your Enrolled Product, You will not be entitled to a refund of the difference between the Original Purchase Price of Your Enrolled Product and the value of Your chosen Equivalent Replacement Product or other selected product, unless We determine otherwise.

• If We offer You an Equivalent Replacement Product but You instead elect to receive a product that is not an Equivalent Replacement Product (Non-Equivalent Replacement Product) and that Non-Equivalent Replacement Product has a price which is higher than the Equivalent Replacement Product(s) offered to You, You will be required to pay the difference in price between the Non-Equivalent Replacement Product and the Equivalent Replacement Product (with the highest price) offered to You.

• If We reasonably believe that We cannot provide You with an Equivalent Replacement Product, We will provide You with a Store Credit to the value of the Original Purchase Price of Your Enrolled Product in lieu of an Equivalent Replacement Product.

Whether Your The Good Guys Gold Services Extras will continue to apply after Your Enrolled Product is replaced will depend on the circumstances in which Your Enrolled Product is replaced:

If Your Repair/Replacement Claim is made within the Replacement Product Transfer Period and you wish to add The Good Guys Gold Service Extras to (as the case may be) Your chosen Equivalent Replacement Product, Your chosen Non-Equivalent Replacement Product or the replacement product You purchased with a Store Credit provided to You in lieu of an Equivalent Replacement Product (Chosen Replacement Option), then we may offer You a credit up to the original price paid by You for Your The Good Guys Gold Service Extras Membership, that you can put towards a new The Good Guys Gold Service Extras membership to cover Your Chosen Replacement Option.

o if You choose to take up Our offer to apply this credit towards the cost of a new The Good Guys Gold Service Extras membership to cover Your Chosen Replacement Option, Your existing The Good Guys Gold Services Extras membership will cease, and any remaining entitlements under that The Good Guys Gold Service Extras membership will be forfeited.

o if you choose not to take up our offer of a credit to purchase a new The Good Guys Gold Service Extras membership to cover Your Chosen Replacement Option, only Your remaining entitlements and benefits referred to in section 5 (‘Other The Good Guys Gold Service Extras member benefits’) of these Terms and Conditions under Your The Good Guys Gold Service Extras membership will continue for the remainder of the term of Your The Good Guys Gold Service Extras membership. You will not be able to make a Repair/ Replacement Claim under Your The Good Guys Gold Service Extras membership in relation to Your Chosen Replacement Option.

• If Your Repair/Replacement Claim is made after the expiry of the Replacement Product Transfer Period, You will not be able to make a Repair/Replacement Claim under Your The Good Guys Gold Service Extras membership in relation to Your Chosen Replacement Option. Your remaining The Good Guys Gold Service Extras membership entitlements and benefits referred to in section 5 (‘Other Gold Service Extras member benefits’) of these Terms and Conditions, including Concierge Store Credits and access to Concierge Rewards, will continue for the remainder of the term of Your The Good Guys Gold Service Extras membership.

Where We have replaced Your Enrolled Product with Your Chosen Replacement Option, Your Enrolled Product will become Our property. You may dispose of the Enrolled Product if We agree in writing prior to You disposing of it.

If Your Enrolled Product suffers a Mechanical or Electrical Failure which only relates to an attachment or accessory, the attachment/accessory may be replaced (subject to the exclusions in section 3.3 (‘Eligible products’), section 6.1 (‘Excluded faults’), section 6.2 (‘Excluded repairs’) and section 6.3 (‘Excluded costs, loss and damages’ of these Terms and Conditions), rather than replacing Your Enrolled Product.

If We agree to replace your Enrolled Product with Your Chosen Replacement Option then You will have 90 days from the date on which we agree to arrange the collection of or take delivery of your Chosen Replacement Option and finalise your claim. If you have not done so within this 90 day period, You will be required to raise a new replacement request for Your Enrolled Product. We will assess this new replacement request at that time, independently from Your previous replacement product request.

4.6 Repair period guarantee

If Your Enrolled Product is not repaired to normal working order within 20 Business Days from:

If Your Enrolled Product is a Large Appliance, the date We first inspect it; or
If Your Enrolled Product is a Small Appliance, the date We receive Your Product from You,

We will, upon Your request, replace Your Product in accordance with section 4.5 (‘Replacement terms’) of these Terms and Conditions. If You would prefer to proceed with the repair after the expiry of this 20 Business Day period you can request this, and We will provide You with a $100 Store Credit.

4.7 No Lemon Guarantee

If Your Enrolled Product requires more than 2 separate and distinct repairs as a result of Mechanical or Electrical Failure during the term of Your The Good Guys Gold Service Extras membership, We will replace your Enrolled Product in accordance with section 4.5 (‘Replacement terms’) of these Terms and Conditions.

4.8 In-home Repair for Large Appliances

In most cases, repairs for Enrolled Products which are Large Appliances will be undertaken in Your home if those repairs can be carried out effectively and safely. All Large Appliances are required to be in a serviceable position and We may need to coordinate this prior to Our approved repairer arriving at Your home. If repairs are required to be undertaken at an approved repairer’s premises, We will bear all costs to remove, re-install and transport Your Enrolled Product to and from those premises. In these instances, section 4.6 (‘Repair period guarantee’) of these Terms and Conditions will continue to apply.

4.9 Mechanical or Electrical Failure caused by wear and tear

If Your Enrolled Product suffers Mechanical or Electrical Failure due to wear and tear arising from normal use of the Product, then We will repair or replace Your Enrolled Product in accordance with these Terms and Conditions.

Mechanical or Electrical Failure is caused by wear and tear if it occurs as a result of normal wear or aging and is not the result of any external influence such as physical impact or water damage.

4.10 Free shipping

If Your Enrolled Product requires repair and We request Your Enrolled Product be sent to Our repairer, We will arrange shipping and pay for the cost to send Your Enrolled Product within Australia, excluding any barge or ferry costs, from Your home to Our approved repairer and from Our approved repairer back to Your home.

4.11 Essential Appliance delayed repair Store Credit

Where Your Enrolled Product is an Essential Appliance, We have confirmed that it has suffered a Mechanical or Electrical Failure and Your Enrolled Product is to be repaired, if it has not, or is unlikely to be repaired within ten Business Days from the date We assess it, We will, at Your request, provide You with a $100 Store Credit. Your entitlement to the $100 Store Credit is subject to You being available for any appointment reasonably proposed by Our repair agent.

4.12 Food spoilage reimbursement

If Your Enrolled Product is a fridge or freezer and We have confirmed that it has suffered a Mechanical or Electrical Failure, You may notify the Concierge Team and We will, at Your request, provide a $100 Payment Card for food spoilage. No receipts are required. This reimbursement may be requested at the time the claim is made and is available in addition to the $100 Store Credit to which You may be entitled under section 4.11 (‘Essential appliance delayed repair Store Credit’) of these Terms and Conditions.

4.13 Laundry costs reimbursement

If Your Enrolled Product is a washing machine, We have confirmed that it has suffered a Mechanical or Electrical Failure and You have incurred laundry costs during the period Your Enrolled Product is not in working order, You may notify the Concierge Team and We will, at Your request, provide a $100 Payment Card to reimburse You for laundry costs incurred. No receipts are required. This reimbursement may be requested at the time the claim is made and is available in addition to the $100 Store Credit to which You may be entitled under Section 4.11 (‘Essential Appliance delayed repair Store Credit’) of these Terms and Conditions.

5. OTHER GOLD SERVICE EXTRAS MEMBER BENEFITS

5.1 Concierge 30 Day Price Guarantee

To be eligible for a Concierge 30 day price guarantee claim, You must have purchased Your Enrolled Product with The Good Guys Gold Service Extras and lodged a claim online (at www.thegoodguys.com.au) within 30 calendar days of Your purchase date. 30 day price guarantee claims cannot be made in store.

Evidence of the lower advertised online price must be provided at the time the claim is made. Payment for the relevant purchase must have been paid in full and the Enrolled Product taken or delivered (if applicable). We will verify that any competitor price is current and that the item is available for immediate sale and delivery. The lower advertised price must be for the same brand and model as Your Enrolled Product, and be covered by a warranty issued by the manufacturer which is applicable in Australia. The price must be in Australian dollars and include all fees and taxes.

Claims under the Concierge 30 day price guarantee are limited to individual shoppers. Claims by corporate or business customers are not permitted. There is a limit of one claim per Enrolled Product. Once a claim under the 30 day price guarantee in respect of an Enrolled Product claim is lodged, no future claims can be made in respect of that Enrolled Product.

Concierge 30 day price guarantee claims can only be made in respect of prices advertised on The Good Guys website or on the websites of 11 nominated competitors (Appliances Online, Big W, Bing Lee, David Jones, Harvey Norman, JB HiFi, Joyce Mayne, Myer, Retravision, Target, and Officeworks).

The Concierge 30 day price guarantee claims are not available for advertising errors or misprints, negotiated prices, promo code and finance offers, or cash backs including where offered directly by a supplier or a third party. Concierge 30 day price guarantee claims are not available for percentage off and other sales events offered by The Good Guys and The Good Guys Concierge, bonus offers, limited or minimum quantity offers, clearance and items sold on marketplace websites such as eBay and Amazon or any brand it sells on behalf of a third party supplier under an agency agreement.

The Good Guys Gold Service Extras members who lodge a claim for a 30 day price guarantee agree to receive Concierge Member Communications and future marketing materials from The Good Guys about special offers and events. Members can opt out of receiving marketing material at any time by updating their preferences via www.thegoodguys.com.au/ concierge/concierge-contact-us

Eligible claims will receive 120% of the purchase price difference back as a Store Credit (via SMS or email as determined by Us). Claims may be rounded up to the nearest dollar at the discretion of The Good Guys. A valid email address and mobile number must be supplied on the on-line claim form.

Any Store Credit issued to satisfy a Concierge 30 day price guarantee claim, will be valid for 30 days from the date of issue.

5.2 Concierge Store Credits

For each twelve month period commencing on the Commencement Date of Your The Good Guys Gold Service Extras membership and each anniversary of that Commencement Date, a $20 Store Credit (Concierge Store Credit) will be sent to You three times during each such twelve month period until Your The Good Guys Gold Service Extras membership expires. You can receive Your Concierge Store Credit via SMS or email, to a valid mobile number or email address provided to The Good Guys. The method of receiving Concierge Store Credits may change from time to time and will be at the discretion of The Good Guys.

Concierge Store Credits can be redeemed either online or at any of The Good Guys stores across Australia, by the expiry date notified to You. For customers who purchase multiple Gold Service Extras memberships, a maximum of nine Concierge Store Credits will be issued to any customer in any twelve month period from date of purchase. Concierge Store credits are issued per customer. Providing multiple mobile numbers and / or email addresses will not be accepted and no additional Concierge Store Credits will not be issued for members holding 4 or more separate The Good Guys Gold Service Extras memberships.

You must opt in to receive Concierge Member Communications in order to receive Concierge Store Credits. If You do not opt in, or later choose to opt out of receiving Concierge Member Communications, Your entitlement to receive Concierge Store Credits will be suspended. This suspension applies to the period of membership during which You chose not to receive Concierge Member Communications.

Each Concierge Store Credit is unique, can only be redeemed once and must be used by the expiry date as it cannot be re-issued. Unless otherwise notified to You, Concierge Store Credits are valid for 5 days from date of issue. Concierge Store Credits can only be used on the ticket price of products, no further discounts apply. Concierge Store Credits cannot be used in conjunction with any other Store Credit offers. Purchases using Concierge Store Credits must be fully paid for and dispatched by the expiry date of the Concierge Store Credit, unless a product is on order, in which case it must be fully paid for prior to the Concierge Store Credit expiring.

We reserve the right to, from time to time, notify You of additional terms and conditions applicable to the use of Concierge Store Credits, including individual outlets where the credits can be redeemed and whether a minimum spend is required before their use.

5.3 Concierge Rewards

When You purchase a The Good Guys Gold Service Extras membership, You will be entitled to access additional Concierge Rewards made available by The Good Guys from time to time which You can redeem on a range of products, offers and discounts.

To be eligible to claim Concierge Rewards You must provide a valid email address and a valid mobile telephone number to The Good Guys when You add The Good Guys Gold Service Extras to the purchase of Your Enrolled Product and remain “opted-in” to receive Concierge Member Communications. Your entitlement to access Concierge Rewards will be suspended for any period during which You elect not to receive Concierge Member Communications.

Concierge Rewards may come in the form of member benefits, including exclusive member offers, invitations to member only events, discounts and rewards from partner brands and giveaways.

Concierge Rewards are subject to terms and Conditions, which are subject to change from time to time without notice. These rewards can only be claimed by You, as the person registered as The Good Guys Gold Services Extras member. Further information about Concierge Rewards can be found on our The Good Guys Gold Service Extras membership pages at www.thegoodguys.com.au

6. PRODUCT AND SERVICE EXCLUSIONS

6. PRODUCT AND SERVICE EXCLUSIONS

6.1 Excluded faults

The Good Guys Gold Service Extras does not cover:

(a) a fault or deficiency in operation, quality or appearance in the Enrolled Product brought to Your attention before You, purchased the Enrolled Product; or

(b) faults caused by: (i) negligence, accidental damage, accidental or deliberate misuse or unauthorised alterations; (ii) failure to follow the manufacturer’s instructions for usage, installation, operation or maintenance; (iii) external sources, including electrical interference, power surges and voltage fluctuations; (iv) infestations of vermin, pests or insects; (v) acts of God or man-made catastrophes; (vi) water damage, rust or corrosion.; and (vii) firmware upgrades and computer viruses.

6.2 Excluded repairs

The Good Guys Gold Service Extras does not cover repairs to:

(a) fix cosmetic damage, such as paint or finishing, dents or scratches, which do not affect the operation of the Enrolled Product;

(b) accessories used in or with the Enrolled Product (save as otherwise expressly provided in these Terms and Conditions);

(d) data or removable data mediums caused by the Mechanical or Electrical Failure of the Enrolled Product.

6.3 Excluded costs, loss or damage

The following costs, loss or damage are excluded from and not covered by The Good Guys Gold Service Extras:

(a) cost of replacement of any item or accessory, either external or internal, that is intended to be replaceable including shelves, fuses, rechargeable batteries, light bulbs, fluorescent tubes and related starters, filters, attachments, cables, plugs, light covers or rain covers (save as otherwise expressly provided in these Terms and Conditions);

(b) loss, damage or costs incurred as a result of: (i) damage to or loss of software, data or removable data medium caused by the Mechanical or Electrical Failure of the Enrolled Product; (ii) damage from batteries or other consumables, internal or external to the Enrolled Product; (iii) using the Enrolled Product for purposes other than those described in paragraph (c) of section 3.3 (‘Eligible Products’) of these Terms and Conditions; (iv) any use of Your Enrolled Product contrary to the manufacturer’s instructions or any failure to maintain Your Enrolled Product in accordance with the manufacturer’s instructions; (v) transportation, installation or removal of the Enrolled Product except as otherwise expressly provided in these Terms and Conditions; (vi) loss, damage or costs incurred where no Mechanical or Electrical Failure is identified; (vii) normal maintenance costs, cleaning, servicing, re-gassing lubrication or external adjustments; (viii) any Mechanical or Electrical Failure of Your Enrolled Product if it is recalled by the manufacturer, importer or a government agency; (ix) any claim against You by any Third Party including for personal injury or damage to property; or (x) any claim by You for personal injury or damage to property;

(c) costs incurred for the delivery and installation of a replacement product for Your Enrolled Product or extraction and disposal of an existing Product in Your possession, except as otherwise expressly provided in these Terms and Conditions;

(d) If the Enrolled Product is a television: (i) costs of replacing stands or wall brackets unless specifically covered by a separate agreement; (ii) damage to screens, stands or wall brackets that is caused by faulty or incorrectly installed stands or wall brackets; (iii) screen defects resulting from ‘after image’ or ‘burn in’; and (iv) faults where the Product is operating within the normal range of the manufacturer’s performance specifications, for instance specifications in relation to abnormal pixel operation, standard brightness reduction or fan noise.

6.4 Refusal of Claims

We may refuse a service or benefit under The Good Guys Gold Service Extras if, in Our reasonable opinion, You make any misrepresentation or commit any fraudulent or dishonest act or omission in connection with a service request. We may also refuse a service or benefit where an exclusion applies, if You do not comply with a material term of these Terms and Conditions, or in accordance with Our rights as set out in section 7.3 (‘Cancellation of this The Good Guys Gold Service Extras by Us’) or section 6.5 (‘Force Majeure’) of these Terms and Conditions.

6.5 Force Majeure

If We cannot meet an obligation or are otherwise prevented from performing any obligation under these Terms and Conditions because of any Force Majeure Event, then:

(a) the obligation is suspended to the extent it is affected by the Force Majeure Event for so long as the Force Majeure Event continues; and

(b) We will use reasonable endeavours to remove, overcome or minimise the effects of the Force Majeure Event as soon as practicable.

7. TRANSFER AND CANCELLATION

7.1. Transfer

You can transfer Your The Good Guys Gold Service Extras membership to a new owner of the Enrolled Product at no cost to You. To arrange a transfer, please call the Concierge Team. The transfer of Your The Good Guys Gold Service Extras membership will exclude all Concierge Rewards benefits. Concierge Reward benefits can only remain with You, as the original purchaser of the Enrolled Product.

7.2 Cancellation of this The Good Guys Gold Service Extras by You

If You have not made a Repair/Replacement Claim or utilised any of Your The Good Guys Gold Service Extras benefits or entitlements referred to in section 5 (‘Other Gold Service Extras member benefits’) of these Terms and Conditions within thirty days of the Commencement Date, You can return to any The Good Guys store and request a cancellation of Your The Good Guys Gold Service Extras membership and receive a full refund of the price You paid for Your The Good Guys Gold Service Extras membership.

You may also cancel Your The Good Guys Gold Service Extras membership and receive a credit for the price paid for Your The Good Guys Gold Service Extras membership in accordance with section 4.5 (‘Replacement terms’) of these Terms and Conditions.

Subject to Your rights under law, including the Australian Consumer Law, if You otherwise cancel Your The Good Guys Gold Service Extras membership, You will not be entitled to a refund of the price You paid for Your The Good Guys Gold Service Extras membership.

7.3 Cancellation of Your The Good Guys Gold Service Extras membership by Us

We have the right to cancel Your The Good Guys Gold Service Extras if You commit a material breach of any of these Terms and Conditions, you have given any false information to Us when seeking service or otherwise, or for any other reason allowable by law. We will provide You with reasonable notice of the cancellation.

8. OTHER INFORMATION

8.1 Privacy

The Good Guys have engaged various Third Party Service Providers to assist in the performance and management of its obligations under The Good Guys Gold Service Extras and for this purpose You consent to The Good Guys providing those Third Party Service Providers with Your contact details and information about Your Enrolled Product.

You consent to all of the uses and disclosures of Your contact details and information described in The Good Guys Privacy Policy which can be accessed at www.thegoodguys.com.au.

The Good Guys may use and disclose information about You to any third party it appoints to administer The Good Guys Gold Service Extras, its repairers and its other Third Party Service Providers (including to any person situated outside Australia) for the purpose of:

(a) Providing service and benefits in relation to Your The Good Guys Gold Service Extras;

(b) Repairing or replacing the Enrolled Product within Your The Good Guys Gold Service Extras period; and

(d) Linking this The Good Guys Gold Service Extras Membership to a family member such as your spouse or child;

You consent to The Good Guys and its Third Party Service Providers contacting You, including sending emails, SMS, mail or making contact by telephone, for the purposes set out in this section 8.1 (‘Privacy). You confirm You have the necessary authority to provide the information and to give these consents.

8.2 Law and Jurisdiction

These Terms and Conditions are governed by the laws of the State or Territory in Australia where Your Enrolled Product was purchased.

8.3 Notices

Any notice We give You will be in writing and will be effective from the time of:

delivery to You personally; or

postage to Your address last known to Us. It is important You notify Us of any change to Your address as soon as possible.

8.4 Disputes

In case of a dispute with The Good Guys about Your The Good Guys Gold Service Extras membership or any services provided to You in connection with Your Concierge Gold Services Extras membership, You are entitled to ask for a review of a decision or benefit paid to you by emailing the details of your claim to conciergeescalations@thegoodguys.com.au

In every case received by email, an independent assessment will be provided to You within 15 Business Days of the date of your email request.

8.5 How to Contact Us

You can Contact the Concierge Team by;

Telephone: 1300 765 988

Online: www.thegoodguys.com.au/concierge/concierge-contact-us

In Writing:

The Good Guys Concierge PO Box 238, Melbourne VIC 3205

Concierge is here to help when you need assistance.

www.thegoodguys.com.au/concierge/concierge-contact-us

or call us at

1300 765 988

/thegoodguysAU

Smeg 90CM PORTOFINO R/HOOD LED LIGHTS BLACK

$2490.00

Product Information

Product Features
Technical Specifications
Rating & Reviews
Buying Guide

Product Features +

Product Features

Technical Specs +

Technical Specifications

Type:	Wall Canopy
Rangehood Category Size:	90cm
Colour/Finish:	Stainless Steel
Family:	Portofino
Lights:	2 x LED
Extraction Capacity:	781m3/hr
Motor Type:	275W
Filters:	3 x Aluminium
Controls:	Knobs
Fan Speeds:	4
Ducted or Recirculated:	Ducted
Noise Level:	48-72 dBA
Additional Features:	Dishwasher safe filters
Product Width (mm):	896
Product Height (mm):	1227
Product Depth (mm):	495
Manufacturer's Warranty:	5 Year

Rating & Reviews +

Ratings & Reviews

Buying Guide +

Buying Guide

GUIDE: Rangehood Buying Guide |

Presented by The Good Guys

The expert advice you need to find the best rangehood so your kitchen smells fresh. Learn more

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Smeg 90CM PORTOFINO R/HOOD LED LIGHTS BLACK

About Gold Service Extras Product Care

Important Information

Key Features

90cm

2 x LED

781m3/hr

3 x Aluminium

4

The Good Guys Concierge Gold Service Extras Terms and Conditions

1. INTRODUCTION

3. IMPORTANT THINGS TO KNOW ABOUT THE GOOD GUYS GOLD SERVICE EXTRAS

4. REPAIR/REPLACEMENT CLAIMS

Smeg 90CM PORTOFINO R/HOOD LED LIGHTS BLACK

Product Features +

Technical Specs +

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GUIDE: Rangehood Buying Guide |

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