Close

(change / confirm)

Set your store (tap here to set store)

Bonus Offers

Set your store
To view stock availability
Find a Store

Shopping Cart

We are here to assist you with issues related to the delivery of your large laundry and refrigeration appliances. To assist in making sure we can efficiently resolve your query, please fill out the fields below with all relevant information and we will get back to you within 24 hours.

If you have already lodged this query online or via phone, lodging it again may add a delay to your response time as it requires additional cross-referencing.

Select query type

Please select your query type

Full Name

Email

Mobile

State

Product Brand (Optional)

Please include Brand if applicable

Product Model Number (Optioanl)

Please include Model Number if known

Product Issue Details (Optional)

0/1000 Characters

Docket Details (Optional)

If your query relates to an existing order please advise us of the order/docket number.

Your order/docket number is located on the top of your tax invoice. View Example

Docket Date (Optional)

Enquiry Details

0/1000 Characters

¤Discounts apply to previous ticketed/advertised price. As we negotiate, products will likely have been sold below ticketed/advertised price prior to the discount offer.

*Time limits and T&Cs apply. See product for details.

‡Bonus service within 30km from a store. Additional charges apply after 30km. Excludes eBay and commercial orders. T&Cs apply. See product for details.

>Qualifying conditions, including signing up to StoreCash and downloading Digital Wallet before purchase. Individual product pages on The Good Guys website show which products earn StoreCash. StoreCash expires 90 days after issue and is issued within 5 business days after delivery/collection of qualifying purchase which must be within 60 days of purchase. Personal purchases only. Exclusions and purchase limits apply. Each StoreCash reward must be used in one transaction and no change/credit for any unused balance. Refer to StoreCash T&Cs & Digital Wallet T&Cs for details, including how to be notified about StoreCash deposits to your Digital Wallet.