*30 Day Price Guarantee terms & conditions
To apply online for a 30 Day Price Guarantee claim, the claim must be lodged within 30 days of the purchase date and evidence of the approved Competitor’s lower advertised price must be provided at the time the claim is made. Payment for the relevant purchase must have been paid in full and the product taken or delivered. We will verify the price is current and that the item is available for immediate sale and delivery. Applies to individual shoppers only, corporate claims are not permitted. There is a limit of one claim per product. On line 30 Day Price Guarantee claims can only be made in respect of prices advertised by the nominated retailers listed below. 30 Day Price Guarantee claims can be made in store against local competitors by providing a copy of the purchase docket and the local competitor’s advertisement. The local competitor must have a physical store within 30 km of the relevant The Good Guys store at which you have made or collected your original purchase.
Currently we are not accepting 30 Day Price Guarantee and Price Beat Claims against Dick Smith or Masters.
Eligible claims will receive 120% of the purchase price difference back as either a The Good Guys store credit (via SMS within two working days), or a PAY LESS eftpos card (mailed by Australia Post within 21 working days to the customer’s address). Claims less than $50 will only be paid as a store credit
The product for which the claim is made must be the same brand and model and offer a warranty issued by the manufacturer and applicable in Australia. Approved retailer prices must be in Australian dollars and will be adjusted to exclude any added fees, taxes or other charges such as shipping
The PAY LESS eftpos card is issued by Emerchants Payment Solutions Limited ABN 30 131 436 532, AFSL 404131. To check your balance, please log onto www.activatemycard.com.au/thegoodguys. PAY LESS eftpos cards are subject to the conditions of use that can be found at www.activatemycard.com.au/thegoodguys. The 30 Day Price Guarantee does not apply in respect of advertising errors, limited or group buy offers, clearance products, promo code offers, finance offers, prices which include bonus offers, cash backs or discounts whether these are offered directly or via redemption from a supplier or a third party and also excludes items sold on marketplace websites such as eBay , as well as The Good Guys own pricing and any brand it sells for a third party supplier under an agency agreement. The terms and conditions are subject to change.